Very responsive and helpful

I could not be more satisfied about the level of service we received from Matt Brodtman. From the beginning he did a great job communicating, answering questions, and getting all of the info he needed to move our refinance forward. He was extremely quick at getting back with us. I was very impressed with the rate that we received (I've never gotten the advertised rate because there was always "some" reason I couldn't qualify). This time we got the lowest. I rated fees and closing costs a little lower just because I'm not a fan of all the fees associated with mortgages. They were not any higher compared to other loans we've had, I just don't prefer them.

Knight in Shining Armor

I was looking to refinance my place for years, but was reluctant to "take the plunge" because I didn't want to deal with the time, stress, and hassle that is justifiably associated with refinancing. Finally and reluctantly, the rates were too good to pass up, and facing the ominous refinance monster was much less painful than continuing to pay my mortgage at my less-than-ideal interest rate. Skipping ahead a few chapters, this brings me to the hero of my refinance story, Matt. Matt was absolutely as professional, responsive, and helpful a person as I could have asked for. While it was sadly true that I possessed little knowledge of refinancing, mortgages, rates, fees, etc., Matt was able to walk me through the entire process and answer all my questions and concerns in simple English (big words scare me). Most importantly, Matt made the refinance process easier and less daunting than I could have ever imagined... which kind of makes me wish I had found him years ago when the idea of refinancing first popped into my head! Seriously, Matt is awesome and I would happily recommend him to anyone, especially if you have the same fears and worries that I did. He was patient, friendly, and I felt like he had me and my best interests in mind during the entire process.

Great Customer Service!

Matt Brodtman is VERY professional, knowledgeable, and awesome! He took his time and helped me through this process step by ste*.He went above and beyond his job, answered calls after hours and on weekends!!! He kept me informed of any changes and worked hard to meet the deadline. I highly recommend Matt.

Excellent Loan Officer

It was a pleasure to work with Matt. He's customer-focused, knowledgeable, and very responsive and he beat the rates from several other bids that I got. I've recommended him to all of my friends and family.

A pleasant loan process...

Enough cannot be said about the excellent service that my loan officer Matthew Brodtman provided my family. From the first time that I spoke to Matthew I had a good feeling that I was making the correct choice in choosing WestStar Mortgage, Inc. Mr. Brodtman was professional, understanding, courteous and diligent throughout every step of the mortgage process. He kept in close contact with me, updating me on the status of my loan, and informing me quickly about any loan documents needed. I have dealt with many people, but I can honestly say that Matthew Brodtman exemplifies customer service! My hats off to you Matt, and thank you!