Thanks to Matthew and the WestStar Team

To anybody needing a VA refinance, Matthew is the man to see. Matthew will provide insight, guidance, expertise and assistance in getting your refinance complete. His customer service is/was outstanding from initial call to completion. He is a breath of fresh air when dealing with refinance and the innumerable calls from folks you want to get your refinance loan. He will not pressure, coerce or tell you want you want to hear to just keeps his quota. I thank Matthew for getting me setup to be financially stable in my pending retirement and enjoying my future. Thanks Matthew again, a job well done from a customer who will always recommend you and the WestStar Mortgage Company to anybody I come into contact with needing mortgage assistance.

Exceptional Service

We were skeptical about doing our refi via the internet. However, right out of the gate Matt put our fears to rest. He took the time to answer all of our questions. He was always available no matter the time of day and even responded on the weekends. He went above and beyond our expectations. He made the loan process quick and painless. I can't say enough good things about Matt and would recommend him without reservation to anyone looking for a loan.

Top notch

We did a refi with Matt and couldn't be more pleased. I have a high standard when it comes to customer service and I was very impressed with him. He was Avaliable night and day to answer questions and was very transparent with everything from start to finish. He made us feel like more than just another customer and that is truly what what is at the heart of great customer service. He even continued to help us well after the closing with another loan matter.

Top Notch

Matt was simply awesome. Always available. Quick with the email replies. Nights/weekends---whatever it took. We had a relatively short turnaround and faced some unique hurdles that he worked hard to overcome.

A great mortgage and a new Friend!

We are writing this review on the recently completed refinancing of our mortgage loan through WestStar Mortgage, Inc. WestStar Mortgage Inc. is a truly exceptional company. Our experience working with Matt Brodtman, an employee of WestStar Mortgage Inc., was excellent. When we called WestStar Mortgage Inc. referred to us by Costco, we met Matt Brodtman, a Senior Loan Originator. We told Matt about a bad experience we had just had with Quicken Loans. He assured us that he would make this VA refinance process as painless as possible. He told us that getting a loan or refinance today wasn’t as easy as it was in yesteryears. His professionalism was displayed from the very beginning. While the mortgage refinance process is very overwhelming at first, Matt made it bearable. He did a great job of keeping us posted on the status of our loan application as it progressed through the various stages of approval and funding. What we liked the most about Matt is that he always asked us if we understood everything clearly. He also made sure we were aware of what all of our options were at all times. We enjoyed this personal touch. Matt was always responsive and informative during this process, keeping us informed at all times. He explained why the underwriter asked for different items they needed in processing the loan. Matt never made you feel as though the underwriter was the enemy. In the end we are happy customers with a newly refinanced loan with terms that best fit our situation. And we have a new friend. His name is Matt Brodtman. You will be glad you met him.