AMAZING !!!!!!!!!!!!!!

Alex was recommended to us by my brother and sister-in-law a few years ago. They were raving about his good work and how much he had helped them with their re-finance on their home mortgage. At the time, we had a higher home mortgage rate and experienced financial setbacks due to the severe recession. It appeared that we would not qualify for a new loan at the lower interest rates that became available but, through Alex's creative financial expertise, we were eventually able to secure a re-finance that placed us in a much better financial position. The latest victory secured for us by Alex occurred about two months ago, when I received an unexpected call from him saying that the interest rates had once again gone down substantially lower, and he recommended we should pursue another refinance. After overcoming a few obstacles, and persistently overseeing the process, we were able to obtain a great new rate on a loan that closed last week, placing us in an even better financial situation! If you are looking for someone who will look out for you, Alex is the man! May God bless him, and his family, for all the good work he does and the help he provides for so many people.

Succeeded where others failed. Great experience!

Alex had a tough case. A very complicated financial situation, several investment properties, cash out and loan consolidation, two refis simultaneously, an error on the credit report (yes, he fixed it!), complicated title (different entities on title and loan), and loan signings in 2 different locations by various individuals. That's just to name a few issues that have caused other lenders o fail miserably in the past. But NOT Alex. He sailed through all the challenges, while at the same time providing the best customer service experience that I have ever experienced. Oh, an did I mention that he was on the phone within 30 seconds of me submitting the Lendingtree request? You can imagine that we were dealing with a mountain of paperwork in my case - several times what a "straightforward" loan would have. Alex made sure that everything was in order and would go to bat with the banks with whatever challenges they would throw at us. "Pass the buck" is not in his vocabulary. Long story short, two very complicated loans were closed (a feat in and of itself), and with a rate that no other lender could match. Compare that with Alex's competitor that asked that I upload all the supporting documentation (one document at a time) to their website.(Needless to say that was the last they heard from me). Or another lender that first passed the buck when an error on the credit report was discovered, and then cancelled the loan when he couldn't see the error corrected on his side, even when I provided him with information that the error has been fixed. Would recommend Alex to anyone!

A Pleasure to Work With

Alex was referred to me by a client who was doing a VA refinance and was very pleased with the service he received from him. I wanted to do the same, so I contacted Alex. My experience with him was excellent through the entire process. Whenever an unexpected requirement or inquiry came up from the lender, which almost always occurs, he was right there helping us get through it in the easiest way possible. Alex possesses the rare combination of professionalism, efficiency, friendly service and is always exceedingly courteous. I have and will continue to recommend him to anyone contemplating any kind of loan situation.

Excellent Job!

Alex Ortiz did an excellent job**.He is very professional, knowledgeable and excellent at what he does. He explained everything and made our Refinance stress free. Thank you Alex!!!

Exceptional Experience!

Alex Ortiz is an exceptional human being. He is extremely knowledgeable and really went the extra mile for me. I felt like I was his only client and he never lost patience with my situation. I sincerely doubt I would have been able to complete my refinance without his attention to detail. I would highly recommend him and his company to anyone who is looking for a loan. Alex was wonderful to work with and he really knows his business. I feel like he really cares about his clients and will go he extra mile to help them. Thank you so very much for all the time you spent with me. Pacific Financial is very fortunate to have someone like Alex to be in their employ.