Succeeded where others failed. Great experience!

Alex had a tough case. A very complicated financial situation, several investment properties, cash out and loan consolidation, two refis simultaneously, an error on the credit report (yes, he fixed it!), complicated title (different entities on title and loan), and loan signings in 2 different locations by various individuals. That's just to name a few issues that have caused other lenders o fail miserably in the past. But NOT Alex. He sailed through all the challenges, while at the same time providing the best customer service experience that I have ever experienced. Oh, an did I mention that he was on the phone within 30 seconds of me submitting the Lendingtree request? You can imagine that we were dealing with a mountain of paperwork in my case - several times what a "straightforward" loan would have. Alex made sure that everything was in order and would go to bat with the banks with whatever challenges they would throw at us. "Pass the buck" is not in his vocabulary. Long story short, two very complicated loans were closed (a feat in and of itself), and with a rate that no other lender could match. Compare that with Alex's competitor that asked that I upload all the supporting documentation (one document at a time) to their website.(Needless to say that was the last they heard from me). Or another lender that first passed the buck when an error on the credit report was discovered, and then cancelled the loan when he couldn't see the error corrected on his side, even when I provided him with information that the error has been fixed. Would recommend Alex to anyone!

A Pleasure to Work With

Alex was referred to me by a client who was doing a VA refinance and was very pleased with the service he received from him. I wanted to do the same, so I contacted Alex. My experience with him was excellent through the entire process. Whenever an unexpected requirement or inquiry came up from the lender, which almost always occurs, he was right there helping us get through it in the easiest way possible. Alex possesses the rare combination of professionalism, efficiency, friendly service and is always exceedingly courteous. I have and will continue to recommend him to anyone contemplating any kind of loan situation.

Excellent Job!

Alex Ortiz did an excellent job**.He is very professional, knowledgeable and excellent at what he does. He explained everything and made our Refinance stress free. Thank you Alex!!!

Exceptional Experience!

Alex Ortiz is an exceptional human being. He is extremely knowledgeable and really went the extra mile for me. I felt like I was his only client and he never lost patience with my situation. I sincerely doubt I would have been able to complete my refinance without his attention to detail. I would highly recommend him and his company to anyone who is looking for a loan. Alex was wonderful to work with and he really knows his business. I feel like he really cares about his clients and will go he extra mile to help them. Thank you so very much for all the time you spent with me. Pacific Financial is very fortunate to have someone like Alex to be in their employ.

Phenomenal !!!!!!

"When I got the notice that I could leave a review for the service that I received from Alex Ortiz at Pacific Financial, I jumped at the opportunity to speak my mind! As in any business they claim to put people’s best interest first, and that is exactly what Alex Ortiz did. From the day one he made me seem like I was his only client. He gave me three numbers to contact him and he even took a call from me while at his son’s ball game. This was my first time dealing with finances and so I had a lot of questions, and he fielded them all and made me feel secure. To the point, if anyone is dealing with financing then do yourself a favor and call Alex Ortiz. That will be your last phone call."