Kudos Chris Ross, Great Job!

I had a pending refi with a big bank, but it was a total nightmare. I couldn’t get anyone to return my calls. I left messages for the Executives at the Corporate Office, I left message for the Supervisors, Team Manager, and back-up Managers but no one took my complaints seriously enough to call me back. I went online and made a couple of inquiries for a refi with other potential lenders and Chris Ross was the one who responded. We talked over the phone. I felt comfortable with Chris because he informed me about what’s happening in the economy, the market rates, and how the refi process works. He also informed me as to what to watch out for if I decided to go with someone else. I did continue to shop around and I came back to Chris—not only because he offered the lowest rate, but he educated me along the way. He made sure I understood every step of the process. He kept in constant contact. If he wasn’t in the office, I could always reach him on his cell or email. Even after the transaction was completed, he advised me to keep his contact information to stay in touch for any future questions.

5 stars Chris Ross and HomePlus Mortgage!

I entered my information on Lending Tree and Chris Ross from HomePlus Mortgage was the first person who called. I did not need to take any calls after that. Chris got me a great rate and was fantastic throughout the process. Had a few problems with the appraisal and Chris went to bat for me and took care of it. Great guy and consummate professional.

Friendly and Organized

Chris did a great job. He always followed up on the process and provided the current status and the what the next steps were. He made sure I provided what was needed and so did escrow etc. There were no problems.

Excellent customer service

Working with Chris in my recent rfi was a pleasure. He made the process as easy as it could have been and kept me informed throughout the process. I would highly recommend him to anyone seeking to purchase or refi.

Turnkey service

This letter is to describe the positive experience we had with Home Plus Mortgage. From the get go Chris Ross managed a turnkey process for our loan. Chris Ross was very pro-active in helping us complete the loan paperwork and documents needed for a full verification loan. What we got was best in class service and a very competitive mortgage . Chris was a pleasure to work with and when the time comes to re-finance again we will certainly go back to Chris. Chris provided daily updates of the entire loan process and timeline of what to expect and when we were to close the loan. Thanks again for all the work!